Frequently Asked Questions
Everything you need to know about our technical apparel and high-performance gear.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for technical apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items used in the field cannot be returned.
How do I determine the correct size for my gear?
We provide detailed sizing charts on every product page. If you are between sizes, we generally recommend sizing up for layering or consulting our fit guide for specific measurements.
Does Stone Glacier offer a warranty on its products?
Yes, we stand behind our craftsmanship. We offer a limited lifetime warranty against defects in materials and workmanship to ensure your gear performs when you need it most.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within one hour of placement to request any changes or cancellations.
How should I care for my technical fabrics?
To maintain performance, we recommend washing in cold water with a technical fabric cleaner and line drying or tumble drying on low heat as specified on the care label.