Returns & Exchanges
Stone Glacier is committed to providing high-performance gear and offers a 30-day window for returns or exchanges on all items in new, unused condition with original tags attached. We strive to ensure your technical apparel and equipment meet the demands of your next expedition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Shipping Label
After submitting your request, a prepaid shipping label will be generated for you to download and print for your return package.
Package Your Gear
Securely pack the items in their original packaging, ensuring all hangtags are attached and the gear is free of debris or hair.
Drop Off and Track
Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing